Care Quality Commission Report
The Care Quality Commission’s purpose is to “make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.”
Key Findings
Safe & Effective – A safe and effective service meeting the needs of older vulnerable people. Supporting people with their medicines and dietary needs (green tick – GOOD)
Caring & Responsive – A caring and response service where people are treated with care & kindness and their privacy and independence are respected (green tick – GOOD)
Find out more…. Read the full Briarcare report https://www.cqc.org.uk/location/1-4624516852/inspection-summary
OVERALL RATED GOOD
At Briarcare we offer the highest quality of care and support whilst enabling the customer to keep their independence and dignity at all times. We pride ourselves on the personal centred care packages which we provide, this allows us to tailor our care to the customers individual needs at all times.
“People were provided with an effective service. Care workers were trained and supported to meet the needs of the people using the service. Where people required assistance with their dietary needs, this was provided. People were supported to have access to health professionals where needed. The service worked
with other organisations involved in people’s care to provide a consistent service. People were asked for their consent before any care was provided and their choices were documented. People received a caring service. People had positive relationships with their care workers. People’s dignity, privacy and independence were respected and promoted. People’s views were listened to and valued. People were provided with a responsive service. People received care and support which was assessed, planned and delivered to meet their individual needs. There were plans in place to improve how people’s end of life decisions were recorded, there were no people using the service who were at the end of their life. A complaints procedure was in place and people’s concerns were addressed. People were provided with a service which was well-led. There were systems in place to assess and monitor the service provided. Where improvements were identified actions were taken to address them.”